Terms and Conditions

What these Terms cover

These are the terms and conditions on which we supply goods or products online via our website Internal Door Store.

Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.

Definition

'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions, agreed in writing by us.

'Contract' means any contract for Goods made between you and the Company.

'Goods', ‘Products’ means the packaged products or services which we shall supply in accordance with these Conditions.

'We', ‘Us’, ‘Our’ means Sanderson’s Fine Furniture & Joinery Limited t/a Internal Door Store.

'You' means the customer seeking to purchase the Goods from us and 'You' shall be construed accordingly.

When we use the words "writing" or "written" in these terms, this includes emails.

About us

We are Sanderson’s Fine Furniture & Joinery Limited t/a Internal Door Store:

Registrar of Companies for England and Wales registration number 6646229
Registered office is Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, United Kingdom, SY21 7DF
Registered VAT number is 937 551 09

If you need to contact us, you can do so by:

Telephoning our customer service team at 01938 578448
via email at sales@internaldoorstore.co.uk
In writing to Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, SY21 7DF

By using our Online Site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

Please consider the environment before you print a copy of these terms for future reference.

Disclaimer

The Internal Door Store reserve the right to change prices, specifications and displayed information without notice. Although we make every effort to ensure details are accurate as possible on the website, errors may occur.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

If you have any questions at all please contact our customer service team on 01938 578448.

It is important to note that images of products on the site are for illustrative purposes only. We cannot:

guarantee 100% the colour match to a product image, as graphic and display hardware can produce slight variations in colours displayed on screens. So this is not considered a defect.
control the difference in appearance, texture and colour of timber products. This is the natural variations in the timber and are not considered defects.

If the door has a warp/bow/cup/twist these are not considered to be defects, unless it exceeds:

warp: ¼ inch (6.35mm) in the plane of the door itself. Warp is any distortion in the door itself and does not refer to the relationship of the door to the frame or jab in which it is hung.
twist/cup: 2mm across the width of the door.
bow: 4mm along the length of the door.

Out of stock items

If an item you have ordered is out of stock or no longer being manufactured, we reserve the right to send you a like for like product of the same value as an alternative. If there is not a like for like product, we will try and find you a suitable alternative instead. Failing to do this we will provide you with a full refund. In all cases we will contact you before doing anything.

Also, though we make every effort for our website to be updated with stock information from our suppliers, this is not always possible. We are more than happy to check stock of any item prior to you placing your order, please call customer service on 01938 578448.

Pricing Policy

All the products on the Internal Door Store Website are price in pounds sterling and includes VAT at the current standard rate.

As we price each product individually to ensure you, our customer, get the best value for money, there may be some pricing errors. The price of the product will be quoted on your order acknowledgement email, except in cases of obvious error. If we have incorrectly priced a product on our website, we will contact you to notify you of the situation, offering a solution to the issue. At any point in the process we reserve the right to reject the order and reimburse all funds back into your account.

The Internal Door Store reserves the right to amend, either decrease or increase, the price of a product at any time, to take into account supplier’s prices or the imposition of any taxes/duties.

Payment and Security

All payment for goods from the Internal Door Store are via the NatWest Bank Tyl merchant terminal, we do not hold any of your card details at all. Your credit and debit card details are sent direct to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. At no point are your card details sent over using an unsecure connection.

Please do not email us your card details, as the Internal Door Store will never request this. We will not be held responsible for the security of your details if they are sent to us this way.

If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.

Credit card and identity fraud is illegal and will lead to prosecution in all cases.

Your card will be debited when your order is placed and successful. In the unlikely event we are unable to supply any item, we will provide you with a full refund back to your card.

Your contract with us

The Internal Doors Store must receive full payment for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm receipt of your order by sending an email to you, at the email address you provide in your order form.

Our acceptance of your order begins at this point when your order is processed via our Online Store and payment has been taken, this brings into existence a legally binding contract between us.

Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by you during checkout, for example entering incorrect address details, wrong size, selecting the wrong style, etc. So please ensure all information is correct before processing your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because:

the product is out of stock
we have identified an error in the price or description of the product
we are unable to meet a delivery deadline you have specified

All accepted orders will be assigned an order number. It will help us if you can tell us the order number whenever you contact us.

We only sell to the UK via the Website. Our website is solely for the promotion and delivery of our products in mainland UK. If you live in the UK, but outside the mainland, please contact us to discuss the options available. A list of our delivery areas are available on our delivery page. If you live outside these areas, please contact us.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. It is imperative that these are supplied by you in an accurate form to avoid delays. If you have not received an order acknowledgment from us within 24 hours, please contact our customer service team on 01938 578448 because your information may have been incorrectly entered on our system.

Your rights to make changes to the order

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.

If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change. If any changes are made, you will be asked, to confirm whether you wish to go ahead with the changes.

Delivery of your goods to your home

Important please read carefully. Our delivery charges quoted in your shopping basket are for deliveries to mainland England and Wales. We will provide a price on application for Scotland and all UK Islands. We have a right to change delivery costs at short notice. All delivery prices include VAT at the national rate.

Our deliveries are usually handled and dispatched direct via the supplier on a direct home delivery service. In some cases your order may be split between more than one courier and delivered on different days.

Delivery timetables are best estimates given in good faith, and may be subject to change as due to seasonality, weather and other non-specified factors. We are not responsible for delays outside our control.

If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.

During the order process, we will let you know when we will provide the products to you via email and text message. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

We will aim to deliver the goods by the date quoted for, however, if our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

All large deliveries will be made kerbside only. Goods cannot be taken into properties by the delivery driver. Please note that goods can be heavy and bulky, please ensure you have appropriate help to receive the goods and move them into your property.

We are unfortunately unable to leave goods with neighbours or in sheds.

When your order arrives at your address, you must check:

the products thoroughly for any signs of damage. Any damage to the edge or face must be noted on the Proof of Delivery documentation and photographs taken.
quantities against Proof of Delivery document
all items are as originally ordered, if not you must notify us within 3 days of delivery

You will own the product from the time we deliver them to the address you gave us and you sign and date the Proof of Delivery document.

Once you have signed and dated for the goods on the Proof of Delivery document, responsibility for these products passes on to you, and any risk of damage or loss is assumed by you the purchaser.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions unless this is caused by our own negligence.

Orders signed for or delivered under written instruction as set out in clause 11.10 are deemed to have been delivered in good condition.

If you are not home when we deliver your goods. If we are unable to deliver your goods to you, then we reserve the right to charge any subsequent delivery charges for re-delivery and any associated costs incurred by us as a result.

Restricted access to your property. If you have any form of restricted access you must let us know at the time of ordering. If our driver encounters any restrictions to accessing your property, such as double yellow lines, red lanes, narrow lanes, steep gradients, low bridges or width restricted roads, then there may be an additional delivery charge due. Please contact us to inform us if your property has restricted access or enter full details in the description of your order. We reserve the right to refuse delivery if you have not informed us about any restricted access. We reserve the right to charge you any subsequent delivery charges for re-delivery and any associated costs incurred by us as a result.

The responsibility of disposing of delivery packaging materials, such as pallets and packaging lies with you, the purchaser.

Collection of goods from our warehouse

If you have chosen to collect your goods from the Internal Door Store warehouse, then you will be contacted via email and text when your goods are ready for collection. You must bring along with you a copy of the order and the card used for the payment of goods.

It is the responsibility of the person collecting the goods to load them into their vehicle.

Once you have signed for the goods, responsibility for these products passes on to you, and any risk of damage or loss is assumed by you, the purchaser. We cannot be held responsible for any damages or loss once the goods have been signed for.

Installation or preparatory work

We advise against booking any installers, or engaging in preparatory work until full receipt and inspection of your goods. We will not be liable for any trade person costs, consequential loss or compensation in any way.

Your cancellation rights

Exercising your right to change your mind - The Consumer Protection (Distance Selling) Regulations 2020. If you are a consumer then for most products bought online you have a legal right to change your mind from the time you place the order within 14 days, beginning the day after you receive the goods.

If your order contains multiple goods from different suppliers then the cancellation period ends 14 days, beginning the day after you receive the final goods that make up your order.

Items that cannot be returned if you change your mind are tailor-made or personalised goods.

You must give notice to us that you wish to cancel within 14 days (beginning the day after you receive the goods) in writing or email to:

Sanderson’s Fine Furniture & Joinery Limited t/a www.internaldoorstore.co.uk, Unit 18 Severn Farm Industrial Estate, Welshpool, Powys, SY21 7DF
email sales@internaldoorstore.co.uk.

Please provide us with your:

name
address
phone number
email address
order number
items being returned
when you ordered
when you received the order

Or email us for a cancellation form.

Returning products after ending the contract

If you are entitled to end the contract under "Exercising your right to change your mind...." and you decide to do so after products have been dispatched to you or you have received them, you must return them to us wherever possible in their original packaging (or adequately packaged in a manner no less comprehensive as the delivery packaging), unused and undamaged.

We cannot refund goods that have been damaged whilst in your possession.

You must either return the goods in person to where you bought them, post them back to us. If they are not suitable for posting, to arrange a courier please call customer services on 01938 578 448 or email us at sales@internaldoorstore.co.uk for a return label.

The products being returned via courier, will only be collected from the original delivery address. We will not collect from any other address.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

Cost of returning goods

If you are entitled to end the contract under "Exercising your right to change your mind....", we will pay the costs of return:

if the products are faulty or misdescribed;
because you have a legal right to do so as a result of something we have done wrong

In all other circumstances, you must pay the costs of returning the goods, any restocking fees and repackaging fees incur by us.

If you want to return the goods between 15 days and 30 days after delivery, they will need to be in perfect condition, with photographic evidence and will be subject to you paying for any return delivery costs and a 50% restocking fee.

If we arrange for a courier to collect the goods to be returned, you will be responsible for the costs of the return, we will charge you the direct cost to us for the collection.

When you return the goods it is important, wherever possible, they are in their original packaging (or adequately packaged in a manner no less comprehensive as the delivery packaging). You must pay for any repackaging fees incur by us.

Refunding returning goods

If you are entitled to a refund under these Terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we will/may make deductions from the price, as described below.

We will charge you the direct costs to us for courier to collect the goods to be returned.

We may reduce your refund of the price by any restocking fees incur by us.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by you handling them in a way which would not be permitted in accordance with the manufacturer’s instruction.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We only provide refunds once we have inspected the products. If we discover you have handled them in an unacceptable way, you will be liable for costs and must pay us an appropriate amount.

If you are exercising your right to change your mind then:

If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.

We will repay funds due back on the card used to pay for the order, including any deductions for return delivery, damage, restocking and repackaging fees.

Our rights to end the contract

We may end the contract for a product at any time by writing to you if, you do not:

make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
within a reasonable time, allow us to deliver the products to you.

If we end the contract in the situations set out in clause 18.1 we will refund any money you have paid for products we have not provided.

Faulty/damaged/defective product

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.

If you are entitled to a refund under these Terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

You must notify us of the faulty/damage/defect product either via:

email: sales@internaldoorstore.co.uk
call: customer service on 01938 578448 (9.00 am to 4.30 pm weekdays)
quoting your order number for reference.

Photographic evidence is required to confirm the defect before we can begin the returns process.

Claims may be reduced or rejected if we have not been given an opportunity to put matters right.

On delivery of the products, you must check they match your order and check them thoroughly for any signs of damage, prior to signing the Proof of Delivery documentation. Any damage to the edge or face must be noted on the Proof of Delivery documentation and photographs taken. If there is any other problem, or if they are defective or damaged you must notify us as soon as is reasonably possible (or within 30 days).

Please do not fit any faulty/damaged goods, as we will be unable to replace or refund damaged items which have been installed. If you find your goods are damaged, please get in touch with us and we will do our best to help.

All faulty/damaged goods, you must return them to us wherever possible in their original packaging (or adequately packaged in a manner no less comprehensive as the delivery packaging).

Warranty and Liability

Most products sold by Internal Door Store are supplied with a 12 months manufacturer's warranty. If a manufacturer offers an extended warranty this will be indicated on the product.

We will not be liable for a product’s defect/fault, if:

the defect arises because you failed to follow the written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
you alter or repair the product without our written consent;
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Registering online account

When purchasing goods online from our website, we require all customers to register a few selected details shown on the registration page. These details are used as part of our fraud screening procedures, which all orders are subject to. This helps us to protect both yourself and us from fraudulent transactions and ensures our website is 100% secure. For full details on what information is stored by us please refer to our Privacy Policy. No card details are ever stored by the Internal Door Store.

It is your responsibility to keep these account details safe, and you must not disclose it to any third party.

We have the right to disable any user account, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user account details, you must promptly notify us.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Cancellation Form

To: Sanderson’s Fine Furniture & Joinery Ltd t/a Internal Door Store

Unit 18 Severn Farm Industrial Estate, Welshpool, United Kingdom, SY21 7DF
Telephone: 01938 578448
Email: sales@internaldoorstore.co.uk

Ordered on()/received on()
Order number
Name of customer(s)
Address of customer(s)

Postcode
Signature of customer(s) (only if notified on paper)
Date

Goods to be returned

(*) delete as appropriate

Changes to these Terms and Conditions

Internal Door Store reserves the right to update these Terms and Conditions at any time. Last updated February 2022.